INFO & FAQ
BELOW IS A LIST OF OUR MOST FAQ,HOWEVER IF YOU CAN'T SEE YOUR QUESTION PLEASE FEEL FREE TO EMAIL US.
HOW MUCH IS POST AND PACKING ?
P & P TO ALL UK ADDRESSES ID FREE OF CHARGE. RECORDED & SPECIAL DELIVERY IS AVAILABLE AT ADDITIONAL COST.
DO YOU SHIP INTERNATIONALLY ?
YES, WE SHIP WORLDWIDE, PLEASE EMAIL FOR COSTS.
HOW LONG SHOULD I EXPECT FOR DELIVERY ?
PRE-DESIGNED ITEMS WILL BE POSTED WITHIN 2 DAYS OF RECEIPT OF PAYMENT. BESPOKE DESIGNS SHOULD BE POSTED WITHIN 2 WEEKS.
CAN ITEMS BE SHIPPED TO A DIFFERENT ADDRESS THAN THE BILLING ?
YES.
DO ITEMS COME GIFT WRAPPED ?
ALL OF OUR ITEMS COME WRAPPED IN DECORATIVE TISSUE PAPER SEALED WITH OUR LABELS. GIFT BAGS AND BOXES ARE AVAILABLE TO PURCHASED SEPARATELY ON OUR SITE.
HOW DO I PAY AND IS IT SECURE ?
ALL PAYMENTS ARE MADE IMMEDIATELY VIA PAYPAL CREDIT & DEBIT CARD SERVICE IN A SECURE SERVER WHICH IS INTEGRAL TO OUR SHOP BASKET. WE ALSO ACCEPT CHEQUES, ITEMS WILL BE SENT ONCE CHQ HAS CLEARED.
WILL INNOCENT CHARMS SELL MY DETAILS ?
ABSOLUTELY NOT - WE PROTECT YOUR PRIVACY.
WHAT IS YOUR RETURN POLICY ?
WE HOPE THAT YOU ARE DELIGHTED WITH YOUR JEWELLERY. HOWEVER WE WILL ACCEPT ALL ITEMS RETURNED WITHIN 7 DAYS FOR A FULL REFUND LESS P&P AND PAYPAL CHARGES. UNWANTED ITEMS MUST BE RETURNED IN ORIGINAL PACKAGING AND IN PERFECT CONDITION - SUITABLE FOR RESALE. ALL EARRINGS CAN NOT BE RETURNED DUE TO HYGIENE REASONS.
WHAT HAPPENS IF MY JEWELLERY NEEDS REPAIR ?
INNOCENT CHARMS WILL REPAIR YOUR JEWELLERY FREE OF CHARGE FOR THE FIRST 2 MONTHS. IF JEWELLERY LOOKS TO BE DAMAGED BEYOND NORMAL WEAR AND TEAR THEN THERE MAYBE A SMALL CHARGE. POSTAGE COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER.
LINK CONTACT US - ABOUT US INFO/FAQ EVENTS- GALLERY - HOST A PARTY - GIFT BOXES
© www.innocentcharms.co.uk 2005
